Which of the following is NOT one of the principles of Quality Management?
Leadership
Process Approach
Customer Focus
Risk-Based Thinking
Question 2 of 14
"The organisation needs to retain documented information to have the confidence that the processes are being carried out as planned." - is this statement true or false?
True
False
Question 3 of 14
"The scope of the quality management system needs to be available and be maintained as documented information." Is this statement 'true' or 'false'?
True
False
Question 4 of 14
ISO 9001:2015 provides a number of examples of improvement. Which of the following is NOT listed as an example of improvement?
Preventive action
Breakthrough change, innovation, and re-organization
Correction
Corrective action
Question 5 of 14
"The needs and expectations of interested parties need to be maintained as documented information." - is this statement true or false?
True
False
Question 6 of 14
"Understanding the organisation and its context needs to be maintained as documented information" - is this statement true or false?
True
False
Question 7 of 14
What must be considered when determining the scope of the management system, according to ISO 9001:2015?
Requirements of the relevant interested parties
Internal and external issues
Products and services of the organisation
All of the above
Question 8 of 14
Which of the following requirement types may be applicable for an organisation to meet under ISO 9001:2015?
Regulatory
Customer
Statutory
All the above
Question 9 of 14
The application of the process approach in a quality management system enables:
Understanding requirements
Consideration of the value added by processes
Process improvement
All the above
Question 10 of 14
Which of the following statements is correct regarding ISO 9001:2015 requirements?
A list of approved external providers shall be documented
The term “product” applies only to product intended for or required by a customer
External providers shall be audited by the organisation if not certificated
All the requirements of ISO 9001:2015 shall be applied without exceptions
Question 11 of 14
Where are the terms and definitions for ISO 9001:2015 located?
Wikipedia
ISO 9000:2015
ISO 9004:2018
All of the above
Question 12 of 14
"Action to eliminate the cause of a nonconformity and to prevent recurrence" is called a
Nonconformity
Preventive action
Corrective action
Correction
Question 13 of 14
"Combination of internal and external issues that can have an effect on an organization’s approach to developing and achieving its objectives" is called
Environment of the organisation
Context of the organisation
External provider
Quality management systems realization
Question 14 of 14
For which of the following is ISO 9001:2015 NOT applicable?
